Refund policy

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received, with its original packaging and all included accessories. You will also need your order number or proof of purchase.

To start a return, contact us at tazinayoubi@gmail.com. If your return is accepted, we will provide the correct return address and return instructions. Please do not send items to our business address or to any address shown on the original package. Items sent without prior authorization may not be accepted.

Return shipping costs

If the item is defective, damaged, or different from what you ordered, please contact us and include clear photos of the item and packaging. After reviewing the issue, we will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

For returns caused by a change of mind, an incorrect size, model, or color selected by the customer, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damages and order issues

Please inspect your order when it arrives. Contact us as soon as possible if the item is defective, damaged, missing parts, or if you received the wrong item. We will review the issue and work to make it right.

Non-returnable items

We cannot accept returns for items that have been worn, used, altered, or damaged after delivery. Personalized products, gift cards, and products clearly marked as final sale are also non-returnable. Sale-priced items remain eligible for return unless they are clearly marked as final sale.

Exchanges

The fastest way to receive a different size, model, or color is to request a return for the original item. After the return is accepted, you can place a separate order for the replacement item.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation after the order has been processed or shipped.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at tazinayoubi@gmail.com.